Master the Audit of Telecommunications Quality Management System (TLQMS) based on TL 9000

TL 9000 Lead Auditor

Why should you attend?

The TL 9000 Lead Auditor training enables you to develop the necessary expertise to perform a Telecommunications Quality Management System (TLQMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a Certified TL 9000 Lead Auditor credential. By holding a Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Who should attend?

  • Auditors seeking to perform and lead Telecommunications Quality Management System (TLQMS) certification audits
  • Managers or consultants seeking to master a Telecommunications Quality Management System (TLQMS) audit process
  • Individuals responsible for maintaining conformance with TLQMS requirements
  • Technical experts seeking to prepare for a Telecommunications Quality Management System (TLQMS) audit
  • Expert advisors in telecommunication

Learning objectives

  • Understand the operations of a Telecommunications Quality Management System (TLQMS) based on TL 9000
  • Acknowledge the correlation between TL 9000, ISO 9001 and other standards and regulatory frameworks
  • Understand the auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
  • Learn how to interpret the requirements of TL 9000 in the context of a TLQMS audit

Educational approach

  • This training is based on both theory and best practices used in TLQMS audits
  • Lecture sessions are illustrated with examples based on case studies
  • Practical exercises are based on a case study which includes role playing and discussions
  • Practice tests are similar to the Certification Exam

Prerequisites

A fundamental understanding of the TL 9000 standard and comprehensive knowledge of audit principles

Course agenda

Day 1: Introduction to Telecommunications Quality Management Systems (TLQMS) and TL 9000

Day 2: Audit principles, preparation and launching of an audit

Day 3: On-site audit activities

Day 4: Closing the audit

Day 5: Certification Exam

Examination

The Certified TL 9000 Lead Auditor exam fully meets the requirements of the Examination and Certification Programme (ECP). The exam covers the following competency domains:

Domain 1: Fundamental principles and concepts of a Telecommunication Quality Management System (TLQMS)

Domain 2: Telecommunications Quality Management Systems (TLQMS)

Domain 3: Fundamental audit concepts and principles

Domain 4: Preparation of a TL 9000 audit

Domain 5: Conducting a TL 9000 audit

Domain 6: Closing a TL 9000 audit

Domain 7: Managing a TL 9000 audit program

For more information about exam details, please visit Examination Rules and Policies.

Certification

Upon the successful completion of the exam, you can apply for the credential shown on the table below. Depending on the level of experience, a certificate will be issued to you if you comply with all the other requirements related to the selected credential. For more information about the TL 9000 certifications and the certification process, please refer to the Certification Rules and Policies.

The requirements for Auditor Certifications are:

Credential

Exam

Professional experience

MS audit/ assessment experience

Other requirements

Certified TL 9000Provisional Auditor

Certified TL 9000Lead Auditor Exam or equivalent

None

None

Signing the Code of Ethics

Certified TL 9000Auditor

Certified TL 9000Lead Auditor Exam or equivalent

Two years: One year of work experience in Environmental Management

Audit activities: a total of 200 hours

Signing the Code of Ethics

Certified TL 9000Lead Auditor

Certified TL 9000Lead Auditor Exam or equivalent

Five years: Two years of work experience in Environmental Management

Audit activities: a total of 300 hours

Signing the Code of Ethics

Certified TL 9000Senior Lead Auditor

Certified TL 9000Lead Auditor Exam or equivalent

Ten years: Seven years of work experience in Environmental Management

Audit activities: a total of 1000 hours

Signing the Code of Ethics

To be considered valid, these audits should follow best audit practices and include the following activities:

  1. Audit planning
  2. Audit interview
  3. Managing an audit program
  4. Drafting audit reports
  5. Drafting non-conformity reports
  6. Drafting audit working documents
  7. Documentation review
  8. On-site audit
  9. Follow-up on non-conformities
  10. Leading an audit team

General Information

  • Certification fees are included on the exam price
  • Training material containing over 450 pages of information and practical examples will be distributed
  • A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
  • In case of exam failure, you can retake the exam within 12 months for free