Outsourcing Manager

What you should know?

Outsourcing Manager training enables you to develop the necessary expertise on how to support an organization in outsourcing its activities based on ISO 37500. In addition, you will gain a thorough understanding of how to enter into, and continue to sustain successful outsourcing arrangements throughout the contractual period. This training covers the entire outsourcing lifecycle and provides a framework which specifies a common outsourcing terminology, defines the actors and their roles in outsourcing lifecycle and governance, provides an industry generic foundation which can be tailored to suit sector-specific requirements, describes the processes necessary to fit the outsourcing strategy and aims to enable mutually beneficial collaborative relationships.

After mastering all the necessary concepts about this standard, you can sit for the exam and apply for the Certified Outsourcing Manager certificate. By holding a Certification, you will demonstrate that you have the necessary capabilities that prove not only the completion of a course, but it also serves as proof of recognition for practice knowledge and professional development.

Who should attend?

  • Project managers or consultants wanting to prepare and to support organizations on outsourcing their activities

  • Decision makers

  • Stakeholders engaged in outsourcing arrangements based on ISO 37500

  • Individuals responsible for outsourcing with an organization

  • Professionals interested in earning certification related to outsourcing

  • Personnel working in quality assurance and quality control.

  • Risk managers

  • Professional consultants

  • Expert advisors in outsourcing

  • Persons and organizations involved in outsourcing tasks

Learning objectives

  • Understand the components and the operation of an Outsourcing Framework based on the principles of ISO 37500

  • Understand the complete procurement lifecycle involved in outsourcing management

  • Master the concepts, approaches, standards, methods and techniques to effectively manage an outsourcing project, transition and supplier(s) throughout the procurement lifecycle

  • Interpret the recommendations of ISO 37500 in the specific context of an organization

  • Develop the expertise to support an organization to plan, implement, manage, monitor and maintain an effective framework for outsourcing management

  • Acquire the expertise to advise an organization on outsourcing and supplier management best practice

  • Strengthen the personal qualities necessary to act with due professional care when conducting an outsourcing project or managing outsourced suppliers


Knowledge on Outsourcing and ISO 37500 is preferred.

Course agenda

Day 1: Fundamental Outsourcing Principles and Outsourcing Governance

Day 2: The procurement lifecycle from requirements to supplier selection

Day 3: The Procurement Lifecycle from Monitoring Through to Termination


The “Certified Outsourcing Manager” exam fully meets the requirements of the Examination and Certification Programme (ECP). The exam covers the following competence domains:

Domain 1: Fundamental principles and concepts in Outsourcing Management

Domain 2: Outsourcing best practices based on industry standards

Domain 3: Designing and developing an outsource governance framework

Domain 4: Procurement lifecycle for Outsourcing (initiation through to termination)


After successfully completing the exam, you can apply for the credentials shown in the table below. Depending on the level of experience, a certificate will be issued to you if you comply with all the other requirements related to the selected credential. 

The requirements for Outsourcing Manager are:



Professional experience

OMMS project experience

Other requirements

Certified Provisional Outsourcing Manager

Certified Outsourcing Manager exam or equivalent



Signing the code of ethics

Certified Outsourcing Manager

Certified Outsourcing Manager exam or equivalent

Two years: One year of Outsourcing Management work experience

Project activities totaling 200 hours

Signing the code of ethics

Certified Lead Outsourcing Manager

Certified Lead Outsourcing Manager Exam

Five years: Two years of COM work experience

Project activities totalling 300 hours

Signing the code of ethics

To be considered valid, the outsourcing assessment activities should follow best implementation practices and include significant part of the following activities:

  1.  Drafting a business case for outsourcing

  2. Managing an outsourcing project

  3. Performing a risk assessment related to outsourcing

  4. Negotiating and establishing agreements

  5. Managing procurement lifecycle

  6. Managing suppliers

  7. Performing service reviews

  8. Managing and resolving outsourcing issues

  9. Managing a project team

General Information

  • Certification fees are included in the exam price
  • A student manual containing over 350 pages of information and practical examples will be distributed to participants
  • A participation certificate of 21 CPD (Continuing Professional Development) credits will be issued to participants
  • In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions


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