Introduction to IT Service Management Systems (ITSMS) based on ISO/IEC 20000

ISO/IEC 20000 Introduction

The ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of a Service Management System (SMS). During this training course you will understand the importance of a Service Management System and the benefits that businesses, society and governments can obtain from it.

Who should attend?

  • Individuals interested in service management
  • Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)

Learning objectives

  • Understand the concepts, approaches, methods, and techniques used to implement a service management system.
  • Understand the basic elements of a Service Management System (SMS).



Course Agenda

Day 1: Introduction to service management framework principles and concepts based on ISO/IEC 20000

General Information

  • Participants will be provided with the training material containing over 100 pages of explanatory information and practical examples.
  • The Attendance Record worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.