ITIL® 4 High Velocity IT

Course Info

This course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focussing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

Who should attend?

Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments

Learning Objectives

The course will help to:

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL® ‘operating model’
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
Know how to contribute to achieving value with digital products

Prerequisites

Candidates must hold the ITIL® 4 foundation certificate.

Course Content

Understand the following terms:
Digital organization
High velocity IT
Digital transformation
IT transformation
Digital products
Digital technology
Understand when the transformation to high velocity IT is desirable and feasible
The five objectives associated with digital products to achieve:

Valuable investments strategically innovative and effective application of IT
Fast development quick realization and delivery of IT services and IT-related products
Resilient operations highly resilient IT services and IT-related products
Co-created value effective interaction between service provider and consumer
Assured conformance to governance, risk and compliance (GRC) requirements
Understand how high velocity IT relates to:

The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle

Understand the following concepts:

Ethics
Safety culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking

Know how to use the following principles, models and concepts:

Ethics
Safety culture
Lean culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking

to contribute to:

Help get customers’ jobs done
Trust and be trusted
Commit to performance
Deal with uncertainty
Improve by being inquisitive

Know how the service provider ensures valuable investments are achieved
Know how to use the following practices to contribute to achieving valuable investments:

Portfolio management
Relationship management

Know how the service provider ensures fast deployment is achieved
Know how to use the following practices to contribute to achieving fast deployment:

Architecture management
Business analysis
Deployment management
Service validation and testing
Software development and management

Know how the service provider ensures resilient operations are achieved
Know how to use the following practices to contribute to achieving resilient operations:

Availability management
Capacity and performance management
Monitoring and event management
Problem management
Service continuity management
Infrastructure and platform management

Know how the service provider ensures co-created value is achieved
Know how to use the following practices to contribute to achieving co-created value with:

Relationship management
Service design
Service desk

Know how the service provider ensures assured conformance is achieved
Know how to use the following practices to contribute to achieving assured conformance:

Information security management
Risk management

Exam Format

Number of questions: 40
Type of questions: multiple choice
Marks: 40 marks available.
Provisional pass mark: 70% or higher
Duration: 90 minutes (105 for non-native speakers)
This is a ‘closed book’ examination

ITIL® 4 High Velocity IT

Course Info

Who should attend?

Learning Objectives

Prerequisites

Course Content

Exam Format

ITIL® v4
Managing Professional

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ITIL® 4 High Velocity IT

Who should attend?

Learning Objectives

Prerequisites

ITIL® v4 Managing Professional

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ITIL® v4
Managing Professional