The ITIL® Service Design course enables you to gain a deep understanding of the ITIL® Service Design phase to enhance the quality of IT service provision. The course covers the management and control of the activities and techniques within Service Design, but not the detail of each of the supporting processes.
It is intended for those in a management role within the Service Operation area and who wish to enhance their professional development including: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
Candidates must hold the ITIL® Foundation Certificate in IT Service Management. Candidates should have exposure to basic concepts in IT and related work experience of at least two years.
Download the course agenda