The Intermediate Level of ITIL® certification consists of a number of educational modules that candidates can choose depending on their specific requirements. The intermediate modules are divided into two main sections: Service Lifecycle and Service Capability. Both sections end in Managing Across the Lifecycle (MALC). The MALC certification exam is the final step to achieving ITIL® Expert. The choice between Lifecycle and Capability courses depends on where you are in your ITSM journey and what you are trying to achieve in the short term.
Service Lifecycle is composed by five modules, each one is based on a different Service Lifecycle phase: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI). The achievement of each module gives 3 final credits.
Lifecycle modules emphasize stage and process relationships, roles, responsibilities and implementation considerations. They are meant for those who are responsible for ITSM implementation, as: CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers, IT Security Managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.
This qualification is part of the ITIL® Intermediate Service Lifecycle stream...Read more
The ITIL® Service Design course enables you to gain a deep understanding of the ITIL® Service Design phase..Read more
The ITIL® Service Transition course enables you to gain a deep understanding of the ITIL® Service Transition phase...Read more
The ITIL® Intermediate Service Lifecycle Service Operation course enables...Read more
The ITIL® Continual Service Improvement course enables you to gain a deep understanding...Read more