Course Info:
This five–day course prepares you for the exam leading to the ITIL® 4 designation: “ITIL® Managing Professional (MP)”. It is only available to ITIL® v3 Experts or any individual with a minimum of 17 ITIL® v3 credits. The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organizational and business topics related to ITIL® 4’s new service value system (SVS) and its multiple components.
The course is aimed at, but not restricted, to CIOs, Senior IT managers, IT Supervisory staff and Team Leaders, IT consultants and IT Operation practitioners.
Who Should Attend?
- This course is a management level course intended ONLY for individuals who have obtained their ITIL® Expert designation, or have achieved 17 ITIL®v3 credits before starting the course.
- You also qualify if you have obtained 15 ITIL® v3 credits and passed the ITIL® 4 foundation exam.
Learning Objectives:
On completion of the course candidates can expect to gain competencies in the following:
- A review of the main differences between ITIL® v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL® 4’s service value system model and its 34 practices
- A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL® 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
- Key concepts and teachings from the three ITIL® 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT
- Key concepts and teachings from the ITIL® Strategist advanced book and course – “Direct, Plan & Improve”
- A review and ample discussion of the examinable agenda items, at the end of each module
- Practice exams and ample opportunity to reinforce the key concepts needed for the exam
- High quality add-ons, including “how-tos” based on real-life examples from the best ITIL® trainers in the world (yes, it’s really true and we’re proud of it!)
Prerequisites
To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.

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