The Intermediate Level of ITIL® certification consists of a number of educational modules that candidates can choose depending on their individual requirements. The intermediate modules are split into two main branches: Service Lifecycle and Service Capability. Both branches end in Managing Across the Lifecycle (MALC), the final step to achieving ITIL® Expert. The choice between Lifecycle and Capability courses depends on your ITSM journey and your purposes.
Service Capability consists of four process oriented modules which provide a deep understanding of the ITIL® processes and functions. Capability courses are: Operational Support and Analysis (OSA), Planning, Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA). The syllabus is more prescriptive and covers a detailed view of the inputs, metrics, concepts, activities and outputs of each process. The achievement of each module gives 4 final credits.
Capability modules are meant for those that work “in” the processes and are responsible in carrying out the daily process activities. The target audience includes: Business Process Owners, Business Managers, and Operational Staff in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management.
The Operational Support and Analysis course enables you to gain a deep understanding...Read more
This course enables you to gain a deep understanding as a practitioner of the ITIL® best practices for Planning, Protection and Optimization...Read more
The Release, Control and Validation course enables you to gain a deep understanding of the ITIL®...Read more
The Service Offerings and Agreements course enables you to gain a deep understanding as a practitioner...Read more