ISO/IEC 20000:2018 IT Service Management Systems Consultancy

ISO/IEC 20000 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services.

By obtaining ISO/IEC 20000 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

Benefits of ISO/IEC 20000 certification to your organization:

  • Globally recognized Certification

  • Decrease in number of incidents and enhancement of incident management

  • Increased customer satisfaction with quality service delivery

  • Better comprehension of responsibilities and business targets

  • Ability to manage and protect the organization, assets, stakeholders and management

  • Improving organization reliability

  • Improvement of response times with minimal disruptions to IT service

  • Attaining financial savings by efficiently managing costs

  • Ensured continual improvement

  • Boosting awareness towards legislative and regulatory acquiescence

Benefits of ISO/IEC 20000 certification to your customers:

  • Improved quality and service

  • IT service delivery on time

  • Less IT related incidents and vulnerabilities

  • Increased credibility and trust

ISO/IEC 20000 certification (also known as “registration”) is a third-party audit performed by a certification body who, upon verification that an organization is in compliance with the requirements of ISO/IEC 20000, will issue an ISO/IEC 20000 certificate. This certification is then maintained through regularly scheduled annual surveillance audits by the registrar, with re-certification performed on a triennial basis.

Contact us to find out how we can assist you in attaining ISO/IEC 20000 Certification.

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