ISO/IEC 20000:2018 IT Service Management Systems Certification

ISO/IEC 20000 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services.

By obtaining ISO/IEC 20000 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

Benefits of ISO/IEC 20000 certification to your organization:

• Globally recognized Certification

• Decrease in number of incidents and enhancement of incident management

• Increased customer satisfaction with quality service delivery

• Better comprehension of responsibilities and business targets

• Ability to manage and protect the organization, assets, stakeholders and management

• Improving organization reliability

• Improvement of response times with minimal disruptions to IT service

• Attaining financial savings by efficiently managing costs

• Ensured continual improvement

• Boosting awareness towards legislative and regulatory acquiescence

Benefits of ISO/IEC 20000 certification to your customers:

• Improved quality and service

• IT service delivery on time

• Less IT related incidents and vulnerabilities

• Increased credibility and trust

ISO/IEC 20000 certification (also known as “registration”) is a third-party audit performed by a certification body who, upon verification that an organization is in compliance with the requirements of ISO/IEC 20000, will issue an ISO/IEC 20000 certificate. This certification is then maintained through regularly scheduled annual surveillance audits by the registrar, with re-certification performed on a triennial basis.

Contact us to find out how we can assist you in attaining ISO/IEC 20000 Certification.