The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.
After becoming acquainted with the new concepts and requirements of ISO/IEC 20000-1:2018, you can sit for the exam and apply for a Certified ISO/IEC 20000:2018 Transition credential. By holding a Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO/IEC 20000-1:2018 changes to an existing SMS.
Who should attend?
- Managers, trainers and/or consultants involved in an ISO/IEC 20000-1:2018 SMS transition
- Individuals responsible for the transition process from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
- Auditors seeking to perform the ISO/IEC 20000-1:2018 transition certification
Learning objectives
- Learn about the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
- Comprehend the new concepts and requirements of ISO/IEC 20000-1:2018
- Learn how to effectively apply the ISO/IEC 20000-1:2018 changes to an existing Service Management System (SMS)
- Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS
Educational approach
- This training is based on both theory and best practices used in the process of transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
- Lecture sessions are illustrated with practical questions and examples
- Practice tests are similar to the certification exam
Prerequisites
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of the transition processes.
Course agenda
Day 1: Introduction to ISO/IEC 20000-1:2018
Day 2: ISO/IEC 20000-1:2018 clause by clause and certification exam
Examination
The Certified ISO/IEC 20000 Transition exam fully meets the requirements of the Examination and Certification Programme (ECP). The exam covers the following competency domains:
- Domain 1: Understand the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
- Domain 2: Understand, interpret and plan the implementation of ISO/IEC 20000-1:2018 changes
For more information about exam details, please visit Examination Rules and Policies.
Certification
Upon the successful completion of the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.
For more information about ISO/IEC 20000-1 certifications and the certification process, please refer to the Certification Rules and Policies.
General Information
- Certification fees are included in the exam price
- Training material containing over 120 pages of information and practical examples will be distributed
- A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued to participants
- In case of exam failure, participants are allowed to retake the exam within 12 months for free