The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.
After becoming acquainted with the new concepts and requirements of ISO/IEC 20000-1:2018, you can sit for the exam and apply for a Certified ISO/IEC 20000:2018 Transition credential. By holding a Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO/IEC 20000-1:2018 changes to an existing SMS.
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of the transition processes.
Day 1: Introduction to ISO/IEC 20000-1:2018
Day 2: ISO/IEC 20000-1:2018 clause by clause and certification exam
The Certified ISO/IEC 20000 Transition exam fully meets the requirements of the Examination and Certification Programme (ECP). The exam covers the following competency domains:
For more information about exam details, please visit Examination Rules and Policies.
Upon the successful completion of the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.
For more information about ISO/IEC 20000-1 certifications and the certification process, please refer to the Certification Rules and Policies.