The ISO/IEC 20000 is recognized as the first international standard for service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The standard includes two main parts which enable service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby,
Build up your skills and help your organization to successfully undergo the ISO/IEC 20000 procedures and the implementation of an effective service management system. When implementing an effective ISO/IEC 20000 you demonstrate your ability to design, deliver and improve services. The ISO/IEC 20000 certificate demonstrates your determination to achieve an advanced level of professionalism and trustworthiness.
The benefits that you will gain upon the successful completion of one of the ISO/IEC 20000 training courses include the following:
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Introduction to IT Service Management Systems (ITSMS) based on ISO/IEC 20000Read more
Become acquainted with the best practices of IT Service Management Systems (ITSMS) based on ISO/IEC 20000Read more
Master the implementation and management of IT Service Management Systems (ITSMS) based on ISO/IEC 20000Read more
Master the implementation and management of Service Management Systems (SMS) based on ISO/IEC 20000Read more
Prepare for the transition from ISO/IEC 20000:2011 SMS to ISO/IEC 20000:2018Read more