What is CompTIA A+?
CompTIA A+ is the industry standard for establishing a career in IT. CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
Why is important for you?
- The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment
- Trusted by employers around the world to identify the go-to person in end point management & technical support roles
- Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace
Who Should Attend?
- Service Desk Analyst
- Data Support Technician
- Help Desk Tech
- Desktop Support Administrator
- Technical Support Specialist
- End User Computing Technician
- Field Service Technician
- Help Desk Technician
- Associate Network Engineer
- System Support Specialist
The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content:
- Demonstrate baseline security skills for IT support professionals
- Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
- Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
- Support basic IT infrastructure and networking
- Configure and support PC, mobile and IoT device hardware
- Implement basic data backup and recovery methods and apply data storage and management best practices
Benefits of CompTIA A+
- Hardware: identifying, using, and connecting hardware components and devices
- Networking: explain types of networks and connections including TCP/IP, WIFI and SOHO
- Mobile devices: install & configure laptops and other mobile devices
- Operating System: install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS
- Hardware & Network Troubleshooting: troubleshoot device and network issues
- Virtualization & Cloud Computing: compare & contrast cloud computing concepts &set up client-side virtualization
- Software Troubleshooting: troubleshoot PC and mobile device issues including application security support
- Security: identify and protect against security vulnerabilities for devices and their network connections
- Operational Procedures: follow best practices for safety, environmental impacts, and communication and professionalism.
Recommended Experience 9 to 12 months hands-on experience in the lab or field