CompTIA A+

What is CompTIA A+?

CompTIA A+ is the industry standard for establishing a career in IT. CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

Why is important for you?

  • The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment
  • Trusted by employers around the world to identify the go-to person in end point management & technical support roles
  • Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace

Who Should Attend?

  • Service Desk Analyst
  • Data Support Technician
  • Help Desk Tech
  • Desktop Support Administrator
  • Technical Support Specialist
  • End User Computing Technician
  • Field Service Technician
  • Help Desk Technician
  • Associate Network Engineer
  • System Support Specialist

Learning Objectives

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content:

  • Demonstrate baseline security skills for IT support professionals
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
  • Support basic IT infrastructure and networking
  • Configure and support PC, mobile and IoT device hardware
  • Implement basic data backup and recovery methods and apply data storage and management best practices

Benefits of CompTIA A+

  • Hardware: identifying, using, and connecting hardware components and devices
  • Networking: explain types of networks and connections including TCP/IP, WIFI and SOHO
  • Mobile devices: install & configure laptops and other mobile devices
  • Operating System: install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS
  • Hardware & Network Troubleshooting: troubleshoot device and network issues
  • Virtualization & Cloud Computing: compare & contrast cloud computing concepts &set up client-side virtualization
  • Software Troubleshooting: troubleshoot PC and mobile device issues including application security support
  • Security: identify and protect against security vulnerabilities for devices and their network connections
  • Operational Procedures: follow best practices for safety, environmental impacts, and communication and professionalism.


Recommended Experience 9 to 12 months hands-on experience in the lab or field

Exam format

  • Number of Questions: maximum of 90 questions per exam
  • Type of Questions: multiple choice questions
  • Exam time: 90 Minutes per exam
  • Passing Score: 220-1001: 675 (on a scale of 100-900); 220-1002: 700 (on a scale of 100-900)

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