ITIL is the most widely accepted approach to IT Service Management in the world, and is used globally by millions of practitioners.
For over 25 years, ITIL® has been providing organizations with a practical guidance to improve IT services. ITIL® is fundamental to businesses, enables transformation and helps organizations realize value.
ITIL® is currently evolving from ITIL® v3 to ITIL® 4 the update is the result of feedback and insights from thousands of professionals and organizations globally.
IT is at the core of every business in today’s world. The update allows ITIL® to reflect the fast-paced and complex environment we now live in, as well as new ways of working and emerging practices. All of these are essential not only for ITSM professionals, but for a wide range of professionals working in the digital transformation world.
The ITIL® 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL® 4 and ITIL® v3 Roadmaps
ITIL® v3 is a modular, credit-based system where one accumulates credits from Foundation Certification through the Intermediate levels. With 17 credits you then qualify to take the capstone course. Expert level is achieved upon passing that associated exam. All the modules of the ITIL® v3 certification scheme are still available: Axelos won’t dismiss ITIL®v3 before June 2020.
ITIL® 4 currently has a Foundation level certification, transition option for ITIL® v3 experts to become an ITIL® Managing Professional (ITIL® MP), and ITIL® Specialists Create, Deliver, and Support and Direct, Plan & Improve.
ITIL® 4 Streams
After the ITIL® 4 Foundation certification candidates can choose between two different streams:
The Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
ITIL® 4 Managing Professional consists of four modules:
The Strategic Leader stream recognizes the value of ITIL®, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL® SL demonstrates that the individual has a clear understanding of how IT influences and directs business strategy.
ITIL® 4 Strategic Leader consists of two modules:
ITIL® 4 Certification
What is ITIL® 4 certification?
ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.
How do I achieve ITIL® 4 Foundation Certification?
The Foundation level is designed as an introduction to ITIL® 4 and enables you to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. To help you prepare we will provide you with the official ITIL® 4 Foundation publication prior to your course.
For those who are new to ITIL® we recommend taking our 3-day course, ITIL® 4 Foundation Training, with the exam taken on day 3. For those who are ITIL® v3 qualified and are looking for an express exam preparation we offer a 2-days option, ITIL® 4 Foundation Bridge Training. Blended learning and unlimited access bundles are also available.
How do I transition from ITIL® v3 to ITIL® 4?
Have you invested in certifying yourself through one or more ITIL® v3 Intermediates and are seeking the best route to transition to ITIL® v4? ITIL® 4 Managing Professional (MP) Transition Module is designed for ITIL®v3 candidates who are ITIL® Experts or who have achieved 17 credits from across the v3 scheme. The transition course covers the core elements from the ITIL®Managing Professional stream. It will have a mandatory training element and exam, enabling v3 candidates to transition their existing designations into the new ITIL® 4 certification scheme. Completion of this module will provide a candidate with the ITIL® Managing Professional (ITIL® MP) designation.
Complete your 17 credits and become eligible for the ITIL® 4 Transition Certification Course as your fast track route to become an ITIL® 4 Managing Professional.
To earn your ITIL® certifications, SSC Srl on behalf of Axelos is glad to offer training courses (classroom – on demand) as ATO (2533) of the Examination Institute: Peplecert. Our courses will provide you with the skills and knowledge you need to pursue ITIL® certification.
As for the ITIL® v3 Certification Scheme, candidates need the ITIL® Foundation qualification to have access to further modules.
To obtain the designation ITIL®Managing Professional or ITIL®Strategic Leader, the candidate must complete all modules in each stream, with ITIL®Strategist being a universal module for both streams.
In order to be eligible to become an ITIL Master, end-learners must have both the ITIL® Managing Professional (ITIL®MP) and ITIL® Strategic Leader (ITIL® SL) designations.
ITIL® 4 Foundation is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled productsRead more
ITIL® 4 bridging course is designed to help participants who already have a solid comprehension of ITIL® V3 and have attained the ITIL® V3 Foundation Certificate. The course helps to gain an understanding of what’s new and different in the ITIL® 4 principles and relate ITIL® 4 to their own work environmentRead more
The Managing Professional (MP) Transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. On successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via this course and related examRead more
ITIL® 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL. ® ITIL 4 MP has been created for IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.Read more
ITIL® 4 Strategic Leader (ITIL SL) is a stream of two modules that are part of ITIL® 4, the next evolution of ITIL®. ITIL® 4 SL – launching late September 2020. To obtain the designation ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader, you must complete all modules in each stream, with ITIL® Strategist Direct, Plan and Improve being a universal module for both streamsRead more
The ITIL® Master certification validates your ability to apply the principles, methods and techniques from ITIL® in the workplace. To achieve the ITIL® Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from the ITIL® Framework and supporting management techniques, to achieve desired business outcomes in one or more practical assignmentsRead more